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ORDERS AND SUBSCRIPTIONS FAQ

ORDERS

Where can I see my order?

If the order is a subscription shipment or a purchase made while signed into your account, you can check on the status of any of your orders after logging in by going to the 'Order History' section of your account dashboard.

All placed orders will prompt an email confirmation to be sent to the email address provided at checkout. Once your coffee has shipped you can track your order online with the tracking number provided in the shipping-notification-email that is sent to the same email address.

When will my order ship?

We currently roast and ship all orders on Mondays. We collect orders throughout the week until Saturday at 5pm PST. Any order placed after that time, will be collected for the following weeks roasts.

I have an account, why can't I find it?

We just made a new website, which means you'll need a new account. You can still access your old account here until October 15th. We apologize for the inconvenience but hope you will enjoy our new site and subscription options.

SUBSCRIPTIONS

How do I know which coffee is best for me?

We offer a range of roasts, blends, and single origins to provide something for everyone. Each different coffee has a description of the flavors it resonates most with. If you still aren’t sure, shoot us an email at orders@aka.coffee or a text to 510.764.8400 and we will guide you to the best match.

How often do you change the coffee in Send the Blend or SO Thirsty?

Each week our roaster and certified Q Grader, Rosie, picks which blend or single origin will be sent out. We try our best to rotate through all of our blends and single origin coffees in an even way. We keep a limited menu of single origin coffees, therefore it is likely your SO Thirsty subscription will repeat some coffees. Send the Blend is based off of our three year-round blends and a seasonal rotating blend. Expect to receive each blend about once a month.

Where can I manage and view my subscription orders?

You can access your Customer Portal through your AKA account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can use the link in your subscription confirmation email and your upcoming order email sent shortly before your next shipment.

Can I cancel my subscription?

Yes. If at anytime you are unhappy with your subscription and would like to cancel, you can. In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu. On the following page, you will be prompted to enter a cancellation reason.

Please note, any modifications after Saturday 5pm PST will not be applied until the following week.

I’m travelling or have too much coffee, can I skip a shipment?

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order. 

Please note, any modifications after Saturday 5pm PST will not be applied until the following week.

I need more coffee! Can I add more to my subscription?

We can always get you more coffee. Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

Please note, any modifications after Saturday 5pm PST will not be applied until the following week.

I want a different subscription option, can I swap?

You bet ya! Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can click on the Actions button and then select Swap from the dropdown menu. After that, you can select the replacement product.

Please note, any modifications after Saturday 5pm PST will not be applied until the following week.